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Frequently Asked Questions

How do I schedule my first therapy session?

You can complete our referral form under our referral tab. Referrals are contacted between 24-48 hours after being submitted. 


Do you provide teletherapy/virtual sessions currently due to the pandemic? 

Yes, we currently provide teletherapy sessions to all our clients due to the Covid-19 pandemic. 


Do you all only work with perinatal clients? (i.e pregnant and postpartum) 

We offer a wide array of mental health services to women and families. We hold certifications in perinatal mental health, trauma, grief, and women’s mental health. 


Who is your ideal client? 

Our ideal client is a Black women ranging from ages 20-45, who is experiencing challenges adjusting to parenting, fertility concerns, and/or pregnancy/infant loss


Do I need a referral to begin therapy? 

You do not need a referral from your primary care doctor or OB-GYN to receive services. 


How will therapy benefit me? 

Benefits of counseling

  • Explore thoughts, feelings, and worries without judgment.

  • Develop coping strategies for different situations.

  • Practice self-reflection and awareness.

  • Work on habits you’d like to change.

  • Improve, understand, and communicate about relationships.


What is a perinatal mental health therapist? 

A perinatal mental health therapist is trained in working with women and families who are pregnant and/or given birth within the past 12 months. This also includes women who may have experienced any pregnancy/infant losses.


Can I schedule a consultation call prior to beginning therapy? 

Yes, although not required, consultation calls are made to ensure that clients and therapists are a good fit. You have the right to choose what is best for you on your therapeutic journey and we like to ensure that our therapists can meet your specific needs. Consultations are by appointment only.  


Email to schedule a 15-minute complimentary consultation. Please remember submitting a referral when your intent is a consultation impacts those potential clients who have thoroughly done their research and are ready to schedule their intake session. 


How do I know if my insurance is accepted and do you all accept self pay?

We prefer self-pay but accept insurance. We currently are in network with Blue Cross Blue Shield, Aetna, United Health Care, Cigna, and Medcost for our North Carolina clients. We also accept North Carolina Medicaid plans with limited availability. 


Tiffany accepts NC Medicaid and is in network with BCBS for our DC and NC clients. We do not accept DC Medicaid at this time. 

Potential clients are responsible for verifying whether or not their plan covers mental health services and whether they have met their deductible prior to beginning services. Potential clients are also responsible for their co-pay and co-insurance required by their insurance provider.  

Before completing our referral form, we suggest calling the number on the back of your insurance card, and inquiring about your “in network” therapy benefits.


Also be mindful that if your insurance plan does not reimburse the full amount of your therapy services, you as the client are responsible for, any additional charges not reimbursed.  Questions regarding rates and insurance can be discussed via your consultation.  


How long are sessions? 

Therapy sessions range from 45-60 minutes. 

Phone consultations are 15 minutes. A fee is charged if consults go over the 15-minute increment. 


What are your late/cancellation policies? 

Clients more than 15 minutes late to scheduled sessions will have to reschedule the following week. Once a client has 3 late sessions, a required meeting will be held to discuss continuing therapy. Clients must cancel within 24 hours of their scheduled session. A fee will be charged after your second cancelation with no prior notice. 


Are my sessions confidential? 

Confidentiality is one of the most important components between a client and therapist. A successful process requires a high degree of trust with highly sensitive subject matter that is usually not discussed anywhere but in your sessions. Every therapist should provide a written copy of their confidential disclosure agreement, and you can expect that what you discuss in the session will not be shared with anyone.  This is called “Informed Consent”.  Sometimes, however, you may want your therapist to share information or give an update to someone on your healthcare team, but by law, your therapist cannot release this information without obtaining your written permission other than for safety reasons.


Is there a timeframe for when I should finish therapy? 

You and your assigned therapist will create a treatment plan with goals that you can work towards. This treatment plan allows the client to be in control of their treatment and the rate they are moving along in their therapy journey and sessions.

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